The session by our first speaker Abhishek , started with a general introduction of UX. These kinds of designs are dangerous, harmful and also gives a bad experience to the users. Mr Abhishek is a UX Expert and he is a product expert at Pune. A product design after a proper UX Research results in a perfect product, saves capital, and also results in greater customer(user) satisfaction thereafter. 

Swati Gautam is a chief Psychologist and consultant, and is currently based in Kota, Rajasthan. It is important to understand what actually a customer wants, and not what he says because that might also differ from the reality. You will need to understand through questionniare and visual understanding about his expectations. The session gave details about What actually are Emotions? and why do they vary from person to person based on different circumstances.